Last Updated: August 2026
Welcome to FamToy.
These Terms of Service explain the rules and conditions for accessing our website, purchasing products, and using our services.
By visiting FamToy.com, placing an order, or using our services, you agree to these Terms of Service.
Please read these terms carefully before using our website.
1. About FamToy
FamToy is an online toy brand focused on helping families discover meaningful ways to play, learn, explore, and grow together.
Our products are designed to encourage creativity, movement, curiosity, and family connection through play.
The FamToy website is operated by:
Ningbo Dequan Trading Co., Ltd.
Registered Address: Room A812, No. 2 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo, Zhejiang 315000, China
Contact Email: info@famtoy.com
2. Website Use
By using the FamToy website, you agree to:
- Provide accurate and complete information when placing an order
- Use the website only for lawful purposes
- Not attempt to damage, interrupt, or misuse our website
- Respect all intellectual property rights belonging to FamToy
We reserve the right to restrict access, refuse service, or cancel orders if we believe there is misuse, fraudulent activity, or violation of these terms.
3. Product Information
At FamToy, we make every effort to provide accurate product information, including:
- Product descriptions
- Product images
- Prices
- Availability
- Product details
However, slight differences may occur due to:
- Device display settings
- Manufacturing updates
- Product packaging changes
We reserve the right to update product information, correct errors, or modify product availability at any time.
4. Orders and Payments
When you place an order with FamToy, you agree that:
- All information provided during checkout is accurate
- You are authorized to use the selected payment method
- Payment must be completed before your order can be processed
We accept secure payment methods displayed during checkout, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Other available payment options
FamToy reserves the right to cancel or refuse an order due to:
- Payment authorization issues
- Incorrect pricing information
- Product availability limitations
- Suspected fraudulent transactions
If an order is canceled after payment has been received, any eligible refund will be processed according to our refund policy.
5. Shipping and Delivery
Shipping times and delivery information are provided according to our Shipping Policy.
Orders are processed after successful payment confirmation.
Please understand that delivery times may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Weather conditions
- Holidays
- Transportation interruptions
For complete shipping information, please review our Shipping Policy.
6. Returns and Refunds
We want every FamToy customer to have a positive shopping experience.
Returns, refunds, and product issue requests are handled according to our Return & Refund Policy.
Customers should review our return requirements, eligibility conditions, and refund process before submitting a request.
For more information, please visit our Return & Refund Policy page.
7. Pricing and Payments
All prices displayed on FamToy are shown in United States Dollars (USD).
Product prices and availability may change without prior notice.
The final amount charged during checkout will include:
- Product price
- Applicable shipping fees
Any payment information is processed securely through authorized payment providers.
8. Intellectual Property
All content available on FamToy.com, including:
- Brand name
- Logo
- Images
- Product descriptions
- Website design
- Graphics
- Written content
is owned by or licensed to FamToy.
You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
9. Third-Party Services
FamToy may use third-party services to support website operations, including:
- Payment processors
- Shipping providers
- Analytics services
- Social media platforms
These services operate under their own terms and privacy policies.
FamToy is not responsible for the policies or practices of third-party services.
10. Limitation of Liability
FamToy strives to provide accurate information, reliable products, and a positive shopping experience.
However, we are not responsible for losses or delays caused by circumstances beyond our reasonable control, including shipping interruptions, technical issues, or third-party service failures.
Nothing in these Terms affects your rights under applicable consumer protection laws.
11. Changes to These Terms
FamToy may update these Terms of Service from time to time to reflect changes in our business practices, services, or legal requirements.
Any updates will be posted on this page with the revised date.
Your continued use of our website after updates means you accept the revised terms.
12. Contact Us
If you have questions about these Terms of Service, please contact us:
FamToy
Operated by:
Ningbo Dequan Trading Co., Ltd.
Email: info@famtoy.com
Phone: +86 182 6820 2928
Address: Room A812, No. 2 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo, Zhejiang 315000, China