Last Updated: August 2026
At FamToy, we want every family to enjoy a simple and reliable shopping experience.
This Shipping Policy explains our order processing times, delivery areas, shipping costs, and tracking information.
Please review the details below before placing your order.
1. Shipping Destinations
FamToy currently ships orders within the United States only.
We currently deliver to the 48 contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- International destinations
We are continuously working to improve our shipping services and expand our delivery options in the future.
2. Order Processing Time
After your payment is successfully completed, our team will begin preparing your order.
Orders are typically processed and shipped within:
1–2 business days
Processing time includes:
- Order verification
- Product preparation
- Packaging
- Shipment arrangement
Orders placed on weekends or holidays will begin processing on the next business day.
3. Shipping Time
After your order has been shipped, the estimated delivery time is:
3–7 business days
The total estimated time from successful payment to delivery is:
5–9 business days
Please note that delivery times are estimates and may vary due to circumstances outside our control, including:
- Carrier delays
- Severe weather
- Holidays
- Unexpected transportation issues
If there are significant delays affecting your order, our customer support team will contact you through the email address provided during checkout.
4. Shipping Fees
We offer simple and transparent shipping rates:
Free Shipping
Orders totaling:
$69.99 USD or more
qualify for free standard shipping.
Standard Shipping
Orders below:
$69.99 USD
will be charged a flat shipping fee of:
$9.99 USD
There are no additional hidden shipping fees.
The final amount charged at checkout includes:
- Product price
- Applicable shipping fee (if required)
5. Order Tracking
Once your order has been shipped, a tracking number will be generated by our fulfillment team.
The tracking information will be sent to the email address provided during checkout.
You can use this tracking number to follow your package delivery progress.
If you cannot find your tracking information, please contact our customer support team.
6. Shipping Carriers
Orders are shipped using reliable shipping carriers selected according to product availability, destination, and delivery efficiency.
Once your order has shipped, tracking details will be provided so you can monitor your delivery status.
7. Delivery Delays
While we work hard to deliver your order within the estimated timeframe, some situations may cause delays.
Possible delays may include:
- Incorrect or incomplete shipping information
- Carrier processing delays
- Weather conditions
- High-volume holiday periods
- Events outside our reasonable control
If we become aware of a significant delay, our customer service team will contact you using the email address associated with your order.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review:
- Full name
- Shipping address
- Apartment/unit number
- Contact information
If incorrect information causes delivery issues, please contact us as soon as possible.
9. Contact Us
If you have questions about shipping, delivery times, or your order status, our customer support team is happy to help.
FamToy
Email: info@famtoy.com
Address: Room A812, No. 2 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo, Zhejiang 315000, China