Last Updated: August 2026
At FamToy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.
By using the FamToy website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit FamToy or make a purchase, we may collect certain information to provide and improve our services.
Personal Information
We may collect personal information that you provide to us, including:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- Order details
- Information you provide when contacting our customer support team
We only collect information that is necessary to process orders, provide customer service, and improve your shopping experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing
To:
- Process and fulfill your orders
- Confirm payments
- Arrange shipping and delivery
- Provide order updates
Customer Support
To:
- Respond to questions and requests
- Provide assistance with products, orders, and services
- Resolve issues related to your shopping experience
Website Improvement
To:
- Improve website functionality
- Understand customer preferences
- Enhance our products and services
Marketing Communications
With your permission, we may send you updates about:
- New products
- Special offers
- FamToy news and promotions
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in our emails.
3. Payment Information Security
At FamToy, we take payment security seriously.
All payments are processed through trusted third-party payment providers. We do not store your complete credit card information on our servers.
Your payment information is securely processed through authorized payment systems using industry-standard security technologies.
Supported payment providers may include:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Other available payment methods shown during checkout
4. Cookies and Tracking Technologies
FamToy uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Understand website usage
- Improve website performance
- Provide a better shopping experience
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only when necessary to provide our services, including:
Service Providers
We may share information with trusted third parties that help us operate our business, such as:
- Payment processors
- Shipping carriers
- Website hosting providers
- Analytics services
- Customer support tools
These providers are only permitted to use your information to perform services on our behalf.
Legal Requirements
We may disclose information if required by law, legal processes, or government authorities.
6. Third-Party Services
Our website may include links or integrations from third-party services, such as payment providers, social media platforms, and analytics tools.
These third parties have their own privacy policies, and FamToy is not responsible for their privacy practices.
We encourage you to review their privacy policies before providing personal information.
7. Protecting Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
While we use appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Requesting access to your personal information
- Requesting corrections to inaccurate information
- Requesting deletion of certain personal information
- Choosing not to receive marketing communications
To request assistance regarding your personal information, please contact us.
9. Children's Privacy
FamToy provides toys and products designed for families and children.
Our website is intended for parents, caregivers, and adults. We do not knowingly collect personal information directly from children under applicable legal age requirements.
If you believe a child has provided personal information without appropriate consent, please contact us, and we will take appropriate steps.
10. International Customers
FamToy serves customers worldwide.
By using our website and placing an order, you acknowledge that your information may be processed and transferred as necessary to provide our services, including order fulfillment, payment processing, and customer support.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page with a revised "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
FamToy
Operated by: Ningbo Dequan Trading Co., Ltd.
Email: info@famtoy.com
Address: Room A812, No. 2 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo, Zhejiang 315000, China