Famtoy Privacy Policy
Last updated: July 14, 2024
Overview and explanation of this privacy policy:
Famtoy understands the importance of personal information in today’s Internet age. Your trust is very important to us. At the same time, we understand and respect your privacy concerns. We will take appropriate security measures in accordance with the requirements of laws and regulations, and try our best to protect your personal information in a safe and controllable manner. This Privacy Policy explains how Famtoy.com collects, processes, uses and discloses information about you. This Privacy Policy applies when you register or make a purchase using our website or other online products and services that link to this Privacy Policy (collectively, our “Services”), interact with us on social media, or otherwise interact with us online. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notices (such as adding important statements on our website or sending you notifications).
We encourage you to review this Privacy Policy regularly to understand our information practices and your choices for controlling your personal information. Please read and understand this policy carefully before accessing or using our services. If you cannot agree to this policy, please do not access or use our services. If you have any questions about this Privacy Policy, you may temporarily stop using this Privacy Policy and contact us through the contact information we publish. When you use the services we provide, you agree that we collect, process, store, use and protect your personal information in accordance with this Privacy Policy.
Types of Information We Collect
If you create an online account with us, your contact information and account data (such as your name, email address, mailing address, phone number and password).
1. Your payment information if you make a purchase through the Service. We use third-party payment processors (such as Stripe) to process your payment. These third parties will collect information needed to complete your transaction with us, such as credit/debit card number, security/CVV code and expiration date. Our payment processors may process your payment information in accordance with their own privacy policies. Famtoy does not have access to your complete payment information.
2. Your communication and contact history with us (such as emails, text messages, service call records, chat and instant messages, or communications with our social media channels).
3. Other information you choose to provide (such as product reviews, forum posts, survey responses, promotion participation and other user-generated content, including but not limited to images you upload).
Where applicable, we may explain whether and why you need to provide us with your personal information, as well as the consequences of not providing your personal information. For example, you may need to disclose certain personal information so that we can provide you with services.
How we use personal information
We will use personal information for the following purposes or as otherwise stated at the time of collection:
1. Provide, maintain and improve our products and services. For example, allowing you to create an account and make purchases through the service, accept payment, deliver your purchases, send you relevant order information (including order confirmation, cargo tracking number, user experience survey, coupon information and recall notice, etc.) and process returns and exchanges, etc.
2. Research and development. We may use personal information for research and development work to achieve our legitimate business goals, such as service improvement and business promotion.
3. Email marketing. To the extent permitted by law, we may send you direct marketing information such as coupons, sweepstakes and other discount activities by email or other means.
4. Compliance and protection. We may use personal information for legitimate business interests to enforce and comply with our terms and policies and protect us from legal claims or disputes, including:
a. Protect the rights, privacy, safety or property of us, you or others (including making and defending legal claims).
b. Review whether our internal processes comply with legal and contractual requirements and internal policies.
c. Enforce the terms and conditions of hosting services.
d. Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activities, including cyber-attacks and identity theft.
Certain processing may also be required to comply with applicable laws, lawful requests and legal process, such as responding to subpoenas or requests from public authorities, and other legal obligations (e.g., maintaining transaction records).
5. Provide you with our services, communicate with you about your use of our services, respond to your inquiries, fulfill your orders and for other customer service purposes, process and track returns and exchanges, improve your online and in-store shopping experience, customize the content and information we may send or display to you, and otherwise personalize your experience when using the services.
6. Communicate with you about important changes to this Privacy Policy or our agreements, terms or policies.
How We Share Personal Information
We share personal information as described below or as otherwise set forth in this Policy:
1. Companies and individuals who help us deliver products to you, such as payment service providers, logistics professionals, repair and assembly providers, and delivery and freight companies.
2. Professional service providers who help us operate our business and provide support services to us, such as marketing companies (including email providers and mobile marketing providers), software vendors, and consultants.
3. Advertising partners, including for interest-based advertising purposes as described above.
4. If you submit a product review or post content in other public areas of our Services, we will share this information publicly on our Services.
5. If you choose to use the integrations we offer in our Services, such as sharing your location through our Google Maps integration, we may share certain information with our integration partners.
6. We may also share, collect, and process information with third parties, such as PayPal and/or your selected payment plan or payment provider, who will independently process your information in accordance with their own privacy statements.
7. We may disclose personal information if we believe disclosure is in compliance with or required by any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
8. We may share your personal information, property, and safety with our users, the public, or others if we believe your behavior is inconsistent with our user agreement or policies, if we believe you have violated the law, or if we believe it is necessary to protect the rights of Famtoy.
9. We may share personal information with our attorneys and other professional advisors, if necessary, to obtain advice or otherwise protect and manage our business interests.
10. We may share personal information in the context of negotiations for a merger with another company, sale of company assets, financing, or acquisition of all or part of our business.
11. We may anonymize your personal information and share such anonymized information with third parties for any purpose permitted by applicable law.
Services We Provide
Our services include all services and products available on or through our website, services provided as a result of visits or transactions at our stores, and services provided through interactions involving our offline services, including our loyalty program, sales of aquarium products and other products, and other product-related services, including product repair services, return and exchange services, installation and interpretation services, etc.
Our Security Measures
We employ suitable technical and organizational measures to safeguard your information against unauthorized use, disclosure, and loss. In specific sections of our website, we utilize encryption technology, including current industry-standard protocols, to secure the transmission of personal information over the Internet. If you have any inquiries regarding the security of your information, feel free to contact us.
We recommend that you take reasonable precautions to protect your password and computer to prevent unauthorized access to your account. If you’re using a shared computer in a public setting, please ensure to log out of your account and close your browser window.
Blogs, Comments, and Forums
From time to time, the Services may offer publicly accessible blogs, comments, or forums. Any information you provide in these spaces may be read, collected, and used by others who access them. If you would like to request removal of your information from a blog, customer review, or forum, please contact us. In some cases, we may not be able to remove your information.
Children’s Privacy
We intend to fully comply with U.S. and international laws respecting children’s privacy, including COPPA. The Services are not directed to children, and we do not knowingly collect information from children under the age of 13. If you are a parent or guardian and believe that we have information about your child, please contact us immediately.
Advertising Providers
Google (Advertising Services)
We utilize Google’s ad platforms—specifically Product Listing Ads, Adwords, Search Engine Ads, and Ad Serving. Google’s web beacons are used on Costway properties to help personalize ads, optimize campaign performance in order to reduce costs, and to produce anonymous metrics and analytics, including conversion statistics related to ad campaigns. They accomplish this by using the beacons to limit the number of times you see an advertisement, to understand products you may be interested in, and to understand how effective a particular ad is in driving a user to make a purchase. The data they collect and cookies they may set are subject to their privacy policy and can be viewed here: https://policies.google.com/privacy. You can change your preferences about the adverts you see on Google by clicking here: www.google.com/settings/ads.
We use Facebook as an advertising service provider and utilize its web beacons (i.e., Facebook Pixel) in order to serve personalized ads on the Facebook platform. To accomplish this, we may use and share information related to how you use Costway, as well as certain personal information about you, through the Facebook Pixel and by sending information directly from our servers. This allows Facebook to assist us in serving more relevant ads and generating anonymous metrics and analytics, including conversion statistics related to advertising campaigns. They do this by using beacons to control how often you see ads, to understand what products you may be interested in, and to evaluate the effectiveness of specific ads in driving users to purchase.
For online behavioral advertising, we also use Facebook’s Custom Audience tool. We generate hashes of your data (which may include name, email address, gender, date of birth, phone number, city, state and zip code) and send them to Facebook for analytics and marketing purposes. Facebook compares the hashes to hashes of its existing user data to see which users are our users as well as Facebook users. We can see if a match exists and adjust our advertising strategy based on the results.
The data collected and the cookies that may be set by Facebook are subject to its privacy policy. You can read more and change your preferences on Facebook at https://www.facebook.com/privacy/explanation.
Bing (Microsoft)
We use Microsoft Bing’s advertising platform, specifically Bing’s search-related advertising and conversion tracking, for advertising campaigns on our Costway assets. We use Bing’s web beacons to help personalize ads, optimize campaign effectiveness and reduce costs, and to generate anonymous metrics and analytics, including conversion statistics related to ad campaigns. Through the use of beacons, they can limit how often you see ads, learn about products that may be of interest to you, and evaluate the effectiveness of specific ads in driving user purchases.
The data collected and cookies that may be set by Microsoft Bing are subject to its privacy policy, which you can view here:Â https://privacy.microsoft.com/en-gb/privacystatement. You can change your preferences for the ads you see on Bing by clicking here:Â https://account.microsoft.com/privacy/ad-settings/.
Information Security and Retention
To protect your information security, we strive to adopt various physical, electronic and management security measures that meet industry standards to protect your personal information and prevent your personal information from unauthorized access, public disclosure and use, modification, damage or loss. We will take all reasonable and feasible measures to ensure that personal information that is not related to the realization of service functions is not collected.
a. The information and data collected about you on the website may be stored and processed at the location of our company and/or our affiliated companies, or at the subject that we believe needs to know this information. Unless otherwise provided by laws and regulations, we will only retain your personal information for the time required to achieve the purpose. After the above retention period, we will delete or anonymize your personal information. When you log out of your account, we will delete your personal information.
b. The Internet is not a completely secure environment. We strongly recommend that you use a secure method and use a complex password to help us protect the security of your account. The Internet environment is not 100% secure. We will do our best to ensure the security of any information you send to us. If our website is attacked maliciously, the management and protection facilities are damaged, resulting in technical information leakage, unauthorized access, public disclosure, tampering or destruction, and your legal rights and interests are damaged, we will notify you as soon as possible, or choose to call the police.
How to manage your information
When your information is collected by our company, we will attach great importance to your personal information, and the backend database will be managed by a dedicated person. In general, personal information is absolutely safe, please feel free to use it. You have the right to query, correct, delete, etc., and you can also contact us by email to delete your personal information. We have the ability to protect your privacy and security.
Contact us
If you have any questions or comments about this privacy policy, please contact us at [email protected].